Frequently Asked Questions
SOLAR RENT

SOLAR RENT is a long-term rental of a solar energy solution with battery and associated services. It is neither a cash sale, nor a credit sale, nor a progressive acquisition of the equipment. SOLAR RENT is part of the functionality economy: the customer does not pay to gradually become the owner of panels or a battery, but to benefit sustainably from a complete energy service. This model clearly allocates roles: the customer enjoys the installation and must follow its usage rules. SOLAR RENT retains ownership of the equipment and organises their installation, monitoring, maintenance and life-cycle management.

The SOLAR RENT energy solution includes, in particular:

• photovoltaic panels;
• a storage battery;
• an inverter;
• the necessary electrical protections;
• cabling specific to the solution;
• a monitoring system with the option of a smartphone application for remote management;
• maintenance and technical follow-up provided under the contract.

The exact configuration (panel power, battery capacity) is specified in the Particular Conditions of each project.

The aim of the solution is to enable the customer to:

• produce their solar electricity;
• consume a large part of it directly;
• store available energy in a battery;
• greatly reduce their electricity purchases from CEB;
• improve their energy autonomy;
• valorise the surplus within the applicable scheme CEB.

Your home remains connected to the CEB grid. You will continue to receive a CEB bill, but its amount can be greatly reduced.

SOLAR RENT remains the owner of the equipment for the entire contractual period. This arrangement allows it to: retain technical control over the installation; ensure maintenance within the contractual scope; replace covered components when necessary; and organise their end-of-life management. A transfer of ownership can only occur following a specific written agreement, notably in the context of a possible buyout.

The SOLAR RENT contract is formed by the signing of the applicable contractual documents. It takes effect in accordance with the conditions set out in the Particular Conditions, notably after the fulfilment of the suspensive conditions.

The Particular Conditions collect the information specific to each project:

• the site address;
• the chosen configuration;
• the photovoltaic power;
• the battery capacity;
• the amount of the PLM;
• the initial monthly rent;
• the suspensive conditions;
• any specific adaptations.

The SOLAR RENT contract is designed for a duration of 20 years, starting from the date the installation is commissioned. This duration allows the sustainable organisation of the investment in equipment, maintenance, replacement of covered components and technical monitoring.

Periodic rental payments become payable from the commissioning of the installation, in accordance with the arrangements specified in the Special Conditions. The commissioning date is determined at the acceptance/handover of the works and following technical validation.

A suspensive condition is a future, uncertain event on which the final completion of the contract depends. The main suspensive conditions may include:

• acceptance of the file by CEB;
• validation of financing by PLM;
• technical feasibility confirmed after a site visit.

If a suspensive condition cannot be fulfilled, the contract may become null and void in accordance with the terms provided in the contractual documents.

An early exit is possible in cases provided by law, by the contract or with SOLAR RENT's written agreement. It is not a simple termination without consequences. Several options can be considered:

• transfer of the contract to an accepted successor;
• buy-out of the installation;
• temporary retention of the equipment;
• relocation to another compatible site;
• removal of the installation.

Any cost will depend in particular on the date of the request, the number of years remaining, the rents due and the residual value of the installation. SOLAR RENT will provide a written proposal detailing the conditions.

Advice: informing SOLAR RENT with sufficient notice usually makes it possible to explore a less costly solution, notably transfer of the contract to a new occupant.

If you experience payment difficulties, contact SOLAR RENT without delay. Penalties for late payment are payable by the customer. Early communication often allows us to explore solutions tailored to your situation.

Transferring the contract requires:

• the agreement of the transferee;
• provision of the necessary information;
• validation by SOLAR RENT;
• signature of the transfer documents.

Once the transfer is finalised, the transferee assumes the remaining rents and obligations. Until the transfer is effectively signed, the original client remains responsible for the contract and for payments.

The applicable right of withdrawal depends on the nature of the contract and the legal provisions in force. Time limits and conditions are specified in the contractual documents provided at the time of signing. You are advised to read these documents carefully before committing.

At the end of the 20 years, ownership of the equipment is not automatically transferred to the customer. SOLAR RENT will discuss with you the most appropriate solution according to the technical condition of the equipment, your energy needs and the technologies available.

Several options may be proposed:

• continuing to use the installation;
• renewing the contractual relationship;
• modernising or adapting the solution;
• agreeing a buy-out;
• arranging a transfer of ownership;
• removing the equipment.

Our aim is to prepare for the end of the contract well in advance so that an appropriate, organised solution can be chosen and implemented.

Yes. You can ask SOLAR RENT to assess a buy-out of the installation. SOLAR RENT will prepare a proposal taking into account, among other factors, the age of the contract, the residual value of the equipment, the technical condition of the installation and the amounts already paid.

Important: The PLM and the monthly rents do not constitute a progressive repayment of the equipment price. They therefore do not automatically entitle you to acquire the installation free of charge or at a nominal price.

When the client accepts the buy-out proposal, a written agreement is signed. From the date of transfer, the client becomes the owner and assumes responsibility for maintenance, insurance and any future repairs.

Selling your house does not automatically terminate the SOLAR RENT contract. The preferred solution is to transfer or assign the contract to the buyer, who will then immediately benefit from an operational solar installation.

Before the sale, the buyer must be clearly informed of the existence of the contract, its remaining term, the rent amount and the indexation rules.

Recommendation: Inform SOLAR RENT as soon as you decide to put the house on the market, not after signing the preliminary sales agreement or the deed of sale.

If the contract holder dies, the heirs or beneficiaries must inform SOLAR RENT without undue delay. The estate is dealt with on a case-by-case basis, taking into account the heirs' circumstances, the dwelling and the existing contract. Several options may be considered: the contract may be taken over by an heir, transferred to a new owner, or terminated early in accordance with the contractual terms.

Renting out the property is possible. You must inform SOLAR RENT and ensure that the tenant is made aware of the presence of the installation and of the rules for its use. As the owner, you remain responsible for the SOLAR RENT contract.

No, not without prior authorisation from SOLAR RENT. The customer must not dismantle, move, modify or have the installation repaired by an external contractor without written consent. Any unauthorised modification may result in exclusion from the contractual maintenance service.

If your roof is being refurbished, you must inform SOLAR RENT sufficiently in advance. SOLAR RENT will organise the temporary removal of the equipment and its reinstallation after the works have been completed. Any costs related to the roof refurbishment remain the responsibility of the customer.

In the event of divorce or separation, the status of the SOLAR RENT contract must be dealt with as part of the division of assets. We recommend informing SOLAR RENT as soon as the situation is known. Possible solutions will depend on the decision taken regarding the dwelling: one spouse keeping the property, a sale, etc.

The Premier Loyer Majoré de Sûreté (PLM) is the first rent payment under the SOLAR RENT contract. Its amount is higher than the subsequent monthly rents. It helps to secure the provision, for 20 years, of a complete energy solution.

The PLM:

• is an increased initial rent;
• is not a security deposit;
• is not a down payment toward a future purchase;
• does not represent a partial acquisition of the equipment;
• does not grant any ownership rights over the panels, the battery or the inverter;
• is not automatically deducted from any possible buy-back price.

The PLM is non-refundable because it represents rent earned by SOLAR RENT and not an amount held temporarily to be returned at the end of the contract. It is therefore normally not refunded:

• at the end of the 20 years;
• upon sale of the house;
• in the event of transfer of the contract;
• upon early termination;
• or in case of a request to buy out the installation.

When a suspensive condition prevents the contract from becoming final, the handling of sums already paid depends on the stage of the project and the applicable contractual provisions.

The SOLAR RENT monthly rent is adjustable for the duration of the contract (20 years). An ordinary revision takes place each year on the contract anniversary date according to the formula:

Ordinary revision is subject to limits:

• annual floor: 0% (the rent cannot decrease);
• ordinary annual ceiling: 6%.

Additional mechanisms may apply in exceptional situations:

• exceptional revision linked to CEB: capped at 4%;
• economic safeguard clause: capped at 4%.

Global cap: the annual cumulative total of all revisions cannot exceed 10% of the rent in force during the same contractual year.

The monthly rental fee includes, in particular:

• the right to use the installation;
• the provision of the panels, the battery and the inverter;
• contractual maintenance;
• diagnosis of faults;
• repairs covered within the maintenance scope;
• replacement of covered components when necessary;
• monitoring and technical follow-up;
• the technical management of the solution for the duration of the contract.

Certain expenses remain the responsibility of the customer: major roof repairs, building works, damage caused by misuse, and interventions by an unauthorised third party.

The monthly SOLAR RENT payment is normally collected automatically from the customer's bank account in accordance with the procedures specified in the Particular Conditions. Bank details must be accurate and kept up to date. Any change of account must be notified to SOLAR RENT within the required time limits.

If you wish to dispute an invoice, contact SOLAR RENT in writing, specifying the invoice number, date and the reason for the dispute. SOLAR RENT will examine the request and provide a reasoned response. Lodging a dispute does not suspend the obligation to pay any amounts that are not disputed.

The rules of the scheme CEB (buy-back tariffs, injection conditions, ceilings) are defined by the CEB or the competent authorities and may change. SOLAR RENT incorporates the estimated resale of any surplus into the financial simulation based on the rules known at the time of the study.

This estimate does not constitute a guarantee of fixed income for 20 years. The SOLAR RENT model does not rely solely on resale — the main value comes from self-consumption and from reducing purchases from the grid.

SOLAR RENT takes care of the works specific to the solution, including:

• the mounting of the panels;
• the installation of the battery and the inverter;
• the system cabling;
• the required safety protections;
• the technical connection;
• configuration and monitoring;
• testing and commissioning.

Certain works related to the building may remain the client's responsibility: repair of a degraded roof, bringing the electrical installation up to standard, and masonry work.

Contact SOLAR RENT as soon as you notice an anomaly, an alert, or an unusual drop in production. Thanks to monitoring, an initial diagnosis can often be made remotely. An on-site intervention is organised when necessary.

Never attempt to open, move, repair or reset the equipment yourself.

Contractual maintenance specifically covers, among other things:

• monitoring the operation of the solution;
• remote diagnostics where the monitoring permits;
• necessary preventive actions;
• corrective interventions;
• repair of covered components;
• replacement of components when they no longer perform their normal function.

Cover may be excluded in cases of misuse, unauthorised modification, intervention by a third party, or refusal of access preventing maintenance.

When a battery, an inverter or another covered component needs to be replaced due to normal wear, SOLAR RENT arranges and covers the cost of the repair or replacement. The customer does not have to purchase a new battery themselves.

The equipment installed as a replacement may be identical or technically equivalent, taking into account developments in available technologies.

Please note: Replacing equipment does not restart a new 20-year contractual term. The contract continues until its original end date.

Before a cyclone, it is recommended to:

• follow the instructions issued by SOLAR RENT in advance;
• do not attempt to dismantle or move any equipment;
• secure the area around the installation;
• contact SOLAR RENT if in doubt.

After a cyclone, carry out a visual inspection from a safe location and check in particular:

• whether a panel appears displaced or broken;
• whether a cable is visible or torn;
• whether water has entered near the battery or the inverter;
• whether any part of the building has fallen onto the installation;
• whether any unusual smell, noise or alarm is present.

If visible or suspected damage is found, do not put the installation back into service without instruction from SOLAR RENT.

SOLAR RENT must be able to access the site to carry out maintenance. The client must facilitate this access and either be available or appoint a representative. Refusal of access may result in exclusion from coverage for any damage resulting from the inability to intervene.

Solar panels may require periodic cleaning to maintain their performance, particularly if dust, bird droppings or other residues accumulate. SOLAR RENT can advise you on the appropriate frequency and methods. Routine cleaning can be carried out by the customer following the instructions provided.

The aim is to significantly reduce the variable portion of your CEB bill through solar self-consumption and the battery. Your monthly balance should be evaluated taking into account three elements:

• the SOLAR RENT rental fee;
• the monthly PLM financing instalment (when financed);
• the residual CEB bill.

No. The final decision to accept or reject an application rests exclusively with the CEB. No solar operator can guarantee approval before the CEB has officially reviewed the project.

Under the mandate given by the client, SOLAR RENT supports the process by collecting information, preparing forms, compiling the application and following it up. A request from the CEB for additional information does not necessarily mean the application has been rejected.

Before installation, SOLAR RENT carries out a personalised study that takes into account the panels' power, the roof's orientation and tilt, the site's sun exposure, shading areas and your consumption habits.

Actual production can vary with the weather, cyclone periods, temperature, new shading and the cleanliness of the panels.

Note: Total and permanent autonomy is not automatically the most cost-effective option. SOLAR RENT seeks a balance between production, storage, self-consumption and complementary use of the CEB grid.

Yes — when the project is accepted into a scheme CEB that allows injection and valorisation of the surplus. The energy flow generally follows this order:

1. solar electricity supplies the household's immediate consumption;
2. available energy charges the battery according to the chosen settings;
3. any remaining surplus is injected into the CEB network.

The buy-back tariff, the duration of the scheme and the injection conditions are defined by CEB and may change. This estimate does not constitute a guarantee of fixed income.

The system automatically isolates the installation from the grid to ensure safety. The battery can then power the priority circuits connected to the backup system:

• essential lighting;
• the refrigerator and freezer;
• the Internet connection;
• selected sockets;
• communication equipment;
• a security system.

High-power appliances (water heater, oven, air conditioners, pool pump, EV charging point) are generally excluded or must be used with caution.

The available backup duration depends on the battery's state of charge, its capacity, the power consumption of the appliances in use and the available solar production.

To maximise savings, we recommend:

• using energy-intensive appliances (washing machine, dishwasher, water heater) during periods of high solar production (generally between 09:00 and 15:00);
• avoiding running several high-power appliances at the same time;
• monitoring your consumption via the monitoring app;
• adapting your habits according to the available production.

These appliances can be used with a SOLAR RENT installation, but their high consumption must be taken into account when sizing the system.

• Air conditioning: preferably used during solar production hours;
• Pool pump: ideally scheduled during the daytime;
• Electric vehicle: charging should be planned during production hours to maximise self-consumption.

If these appliances are present or planned, inform SOLAR RENT during the assessment so the solution can be correctly sized.

The first priority is always people's safety. In the event of an incident:

• do not touch the panels, cables, batteries or damaged equipment;
• do not attempt to repair or restart the system;
• keep people and animals away;
• contact emergency services if necessary;
• inform SOLAR RENT promptly;
• report the incident to your home insurer;
• take photographs only from a safe location.

SOLAR RENT will then arrange to secure the installation, diagnose the equipment and carry out any necessary protective measures.

The customer must maintain appropriate home insurance and inform their insurer of the presence of a solar installation with a battery owned by SOLAR RENT. This declaration is important so that your insurer can cover any potential damage to the building and equipment.

SOLAR RENT maintenance covers faults and interventions arising from the normal operation of the solution. It does not constitute all-risk insurance.

If theft or vandalism occurs, inform SOLAR RENT immediately and file a complaint with the competent authorities. Financial responsibility and cover depend on the insurance policies taken out, the applicable guarantees and the specific circumstances of the incident.

If the installation is unavailable for a prolonged period due to a cause for which SOLAR RENT is responsible, adjustments may be made in accordance with the contract's Conditions of unavailability. The exact arrangements are set out in the applicable contractual documents.

The SOLAR RENT installation includes electrical protections against power surges. If there is an incident on the CEB network, contact SOLAR RENT for a diagnosis. Responsibility for repairs and any costs depends on the cause of the damage and the warranties that apply.

The monitoring system collects real-time operational data from the installation (solar production, battery status, consumption, grid injections). These data allow SOLAR RENT to:

• detect anomalies remotely;
• carry out preventive diagnostics;
• optimise the operation of the installation;
• inform the customer about the performance of their solution.

The customer can access their data via a smartphone application or an online customer area.

The data collected include, in particular:

• solar production data;
• consumption data;
• the battery's state of charge;
• injections into the grid;
• technical alerts and events;
• customer and site identification data.

These data are used for the technical management of the installation and may be transmitted to authorised partners under the terms of the contract.

If the Internet connection is lost, remote monitoring is temporarily interrupted. The installation will nevertheless continue to operate normally. Data are usually stored locally and synchronised when the connection is restored. Please inform SOLAR RENT if the loss of connection persists.

You can access your energy data via the customer area or the SOLAR RENT app. To exercise your rights of access, rectification or deletion of personal data, please contact SOLAR RENT in writing. Requests are processed in accordance with the applicable data protection legislation.

Each SOLAR RENT installation reduces electricity produced from heavy fuel oil and coal, the two main fossil-fuel sources on the CEB grid. By producing and consuming solar energy locally, each customer helps to:

• reduce CO₂ emissions associated with their electricity consumption;
• decrease Mauritius's dependence on fossil-fuel imports;
• support the national target of 60% renewable energy by 2030.

SOLAR RENT, as the owner of the equipment, is responsible for their end-of-life management. This includes recovery, potential reuse and recycling of panels, batteries and inverters, in compliance with applicable regulations.

Batteries that are replaced or removed at the end of a contract are collected by SOLAR RENT. They can be re-used in other applications (stationary storage with reduced capacity) or directed to approved recycling channels. SOLAR RENT undertakes to trace and document the final fate of these pieces of equipment.

Any carbon credits generated by the installation belong to SOLAR RENT, unless otherwise agreed in the contract. This is specified in the contractual documents applicable to each project.

SOLAR RENT commits to measuring and documenting the environmental impact of its portfolio of installations, notably in terms of CO₂ emissions avoided, renewable energy production and responsible management of equipment at end of life. These commitments form part of a circular economy approach and of the company's environmental responsibility.

To be eligible for SOLAR RENT, the main conditions are:

• owning the property or having an explicit authorisation from the owner;
• having a compatible roof (orientation, tilt, condition, available area);
• having an electrical installation compatible with the connection;
• being connected to the CEB network;
• meeting the eligibility criteria of the applicable scheme CEB.

Final eligibility is confirmed after the energy analysis and the technical site study.

The compatibility of a roof depends on its orientation, pitch, exposure to the sun, shading, the condition of the covering, the structural soundness and accessibility. Metal roofs, concrete roofs or roofs using other construction systems can be assessed and installed using appropriate fixing methods.

An old, weakened or leaking roof may need to be repaired before installation.

The customer journey typically includes the following steps:

1. submission of initial information (CEB bills, photos);
2. analysis of consumption and SOLAR RENT proposal;
3. validation and signing of the contract;
4. fulfilment of suspensive conditions;
5. technical study or site visit;
6. formalities with the CEB;
7. confirmation of PLM financing (if applicable);
8. site preparation;
9. installation and commissioning;
10. monitoring and maintenance for 20 years.

The physical installation of the equipment can be relatively quick, but the overall lead time depends mainly on the completeness of your application file, how quickly documents are submitted, processing by the CEB, financing approval, the condition of the roof and equipment availability.

To speed up the process, submit all requested documents promptly and reply quickly to any additional requests from the CEB.

The documents generally required include:

• the most recent CEB bills;
• an identity document;
• proof of ownership or authorisation;
• completed and signed CEB forms;
• the mandates authorising SOLAR RENT to act on your behalf.

SOLAR RENT will assist you in preparing the application and will inform you of any additional documents requested by the CEB.